Warranty Policy
LykoClean products are warranted under a 1-year limited warranty provided by the manufacturer (we). If your LykoClean product has material or craftsmanship defects during the applicable warranty period, we will arrange for your composter to be returned and provide a similar substitution, or take alternative actions as described below.
*LykoClean products has a 1-year limited warranty (standard warranty), at the time of your LykoClean product being delivered to the designated address on your order. The 1-year limited warranty lasts for 1 year after the “delivered date”.
- Limited Warranty. LykoClean products that were purchased on Amazon are covered by LykoClean’s limited warranty which starts from the date of delivery (the “Limited Warranty”).
- Product defects. The Limited Warranty covers the hardware components of our Product(s) as originally supplied and Product defects caused by workmanship or build materials. The Limited Warranty does not cover any of the matters listed in Limited Warranty Exclusions.
- Original country. The Limited Warranty is only redeemable within your original country or region of purchase.
- Warranty claims. To make a claim, please provide your original proof of purchase (invoice(s)), Product(s) model and serial number of the Product, and photo evidence of the Product’s defects to LykoClean Customer Service (support@lykostudio.com).
- Repairs and replacement. Any repair and replacement service covered by the Limited Warranty, along with shipping and handling, will be free within the Limited Warranty period specified below.
- Parts and components. LykoClean may use rebuilt, reconditioned, or new parts and components when repairing any Product(s). Alternatively, we may replace the defective Product(s) entirely with a rebuilt, reconditioned or new LykoClean Product(s).
- After sales assistance. Please note that we only offer after sales assistance in the areas where we make shipments (this includes repairs and/or replacements/returns). LykoClean accepts no liability for orders placed outside of official sales regions and/or channels.
- Warranty periods. We have set out the Limited Warranty periods to 1 year after the “delivered date”.
- Statutory rights. The Limited Warranty does not affect your statutory rights under applicable law.
Limited Warranty Exclusions
What is not covered under the Limited Warranty. The Limited Warranty does not cover.
a. Consumable items and accessories, even if packaged and sold together with Product(s).
b. Defects or damage resulting from accidents, neglect, misuse or abnormal use; defects or damage caused by abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt, or unusual physical, electrical or electromechanical stress.
c. Scratches, dents and cosmetic damage, unless caused by LykoClean.
d. Defects or damage resulting from excessive force or use of metallic objects on the control panel.
e. Devices that have the serial number or similar removed, defaced, damaged, altered or made illegible.
f. Ordinary wear and tear.
g. Defects or damage resulting from the use of the Product(s) in conjunction with accessories, products, or ancillary/peripheral equipment that are not furnished or approved by LykoClean.
h. Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by LykoClean.
i. Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
j. Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product(s).
k. Products not purchased from LykoClean or authorized resellers (we recommend that you contact the point of sale for support).
l. Products purchased outside of officially supported LykoClean countries or regions.
m. Repair(s) conducted by unofficial repair centers.
“Unofficial” means not purchased through LykoClean or from an authorized LykoClean Partner.
Your Cancellation, Return and Replacement Rights
- When you can exercise your rights. You may be able to cancel your contract, return a Product purchased from us or request replacement Product(s) from us in the following circumstances.
- Faulty Product or incorrect description. We are under a legal duty to supply Products that are fit for their given purpose, are of satisfactory quality and are as described. You may cancel your order or get your Product repaired or replaced following the process set out in section 10 (Returns and Replacement Policy for Defective Product(s)) if you think that a Product we have supplied does not conform with its description or is faulty.
- Our actions or proposed actions. You can return a Product to us or cancel your contract with us for any of the reasons set out below:
- we have told you about an upcoming change to the version of the Terms that apply to you which you do not agree to (see section 18 (Changes) for more information on this); and
- you have a legal right to end the contract because of something we have done wrong.
- Changing your mind. You have a right to return your Product(s) within thirty (30) days after the day you receive the Product(s). You can return Products within this time period for any reason. The Product(s) should be kept in reasonable condition and, if possible, should be returned in the original packaging. We reserve the right to make deductions (for example, for any loss of value in the product that you are responsible for). You will also have to pay the costs of return of any goods. You can cancel your contract or return your Product(s) by contacting us using the details set out in the Contact Support section of our website (support@lykostudio.com). You have a statutory right to change your mind within fourteen (14) days from delivery of the Product(s). The rights described in this section are in addition to this and do not affect your statutory rights under applicable law.
- Please see section 10 (Returns and Replacement Policy for Defective Product(s)) for further information on these rights and how to exercise them.
Return and Replacement Policy for Defective Product(s)
- This section does not apply to returns under the Limited Warranty or where you have changed your mind. Further details on making a claim under the Limited Warranty can be found in “Warranty Policy” and “Limited Warranty Exclusions” and further details on returns and cancellations where you have changed your mind can be found in section “Changing your mind”.
- If you wish to return a Product or get a replacement Product due to the original Product not being fit for the given purpose, of satisfactory quality, or not as described, please contact us using the details set out in the Contact Support (support@lykostudio.com) describing the problem with your Product and why you consider it to be defective, damaged, or materially different. A member of the LykoStudio customer service team will then contact you about next steps.
- If, after inspection, we consider that a refund is due, we will process such refund as soon as possible and, in any case, within thirty (30) days of the day you gave us notice to cancel.
- Please note that we may choose not to accept returns in certain situations, including, without limitation, the following circumstances:
- Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase; and/or
- where you purchase a customized Product, unless there is a defect with the customized Product.
5. In all cases, we will inspect the Product(s) and verify any fault.
6. To qualify for a replacement or refund, devices must be undamaged, be in an otherwise ‘as new’ condition and, if possible, with the original packaging. We reserve the right to refuse a refund if the Product returned is reasonably deemed to have been damaged.
7. If you contact us within thirty (30) days of delivery about a defective Product, you will have the option to select a repair, a replacement or a refund. If a fault is found after thirty (30) days from delivery of the Product(s), you should contact us by using the details set out in the Contact Support (support@lykostudio.com) and we will either repair or replace the Product and we will either repair or replace the product.
8.This Returns and Replacements Policy does not affect your statutory rights under applicable law.